Frequently Asked Questions
about the pool and other common areas
Pool
When does the pool open?
The pool opens in May on the Saturday before the last day of school for Knox County.
Click here for the Knox County Schools district calendar
How do I get a key to the pool?
In 2009, the HOA changed from cut keys to key “fobs” for the pool. Each resident in good standing received a key fob. This key fob is reactivated every year. If you are a new resident, hopefully the key fob was left from the previous owner, but if not please contact a board member so you can be provided with one.
If you lose your key fob, the price for replacement is $30.00. contact us here if you need a replacement
Can I get more than one key fob for my residence?
Unfortunately, no. Currently, we cannot issue more than one fob for security concerns. We hope to provide this in the future for our families and residents as we understand it is an inconvenience.
What are the pool hours?
The pool is open at 6:00 am until 10:00 am for Adults only, and 10:00 am until 10:00 pm for all swim. This is to ensure the enjoyment for all.
Key fob use is monitored via our computer system, they automatically turn off at 10PM when the pool closes and turn back on at 6AM.
There is an emergency exit button on the pool house wall if you get locked in after 10PM. Once pushed, the gate will remain unlocked for 45 seconds and the alarm will go off once the gate is opened. The alarm will stop once the gate is closed.
Where can I vape and/or smoke at the pool?
Out of respect for all residents’ health and safety, we do not allow smoking and/or vaping within the confines of the gated area.
Please, keep the vaping or smoking away from children and the playground.
What happens if I witness a violation at the pool?
Notify the board first. Please, give the board members you contact about the incident at least 12 hours to respond to you before posting anything on social media. Matters can get complicated easily, and it will be much easier to handle quickly and safely without immediate social media involvement.
Things to note:
Gather as much accurate information about the person(s) as possible
What were they wearing?
What did they look like?
If they arrive and/or leave, what times were those?
The pool has 24 hr. video surveillance and we will look at the tape for evidence
Noting the exact time greatly helps us pinpoint the individual, as each key fob is assigned to an address.
Common Areas
Are people allowed to park overnight at the parking lot?
No, they are not. The pool parking lot is for paid pool member parking only and HOA sponsored events.
As it is posted, vehicles may be towed at the Board of Director's discretion for unauthorized use/activity in the parking lot.
Streetlights
Am I allowed to use the field across from the pool on the other side of the parking lot for a party or event?
The field adjacent to the pool parking lot is HOA maintained and owned property, so it is private. It is currently only used for HOA sponsored events.
However, if you’d like to plan an event or any organized activity please contact the Sterchi Hills Board of Directors and you can be approved for an event with at least 1 week (7 days) notice!
No motorized vehicles are allowed to be driven, ridden, or parked on the field without written permission from the Sterchi Hills Board of Directors.
Doesn't the HOA manage and repair our neighborhood streetlights?
No. While the HOA pays the utility fees to keep the lights powered throughout the neighborhood, Knoxville Utilities Board (KUB) owns, maintains, and repairs the physical poles and fixtures.
Who should I contact if a streetlight is burnt out, flickering, or damaged?
You can report outages directly to KUB! They rely on resident reports to identify damaged bulbs or broken fixtures. You can submit a ticket in two ways:
Online: Fill out the KUB Streetlight Outage Reporting Form.
By Phone: Call KUB's 24/7 line at 865-524-2911. When prompted, select Option 2 for Electric Outage/Emergency, then Option 1.
What information do I need to report a light pole outage?
Repairs are completed much faster if you provide the exact LW / Pole Number. You can find this printed on a small metal tag located at eye level on the light pole. If the tag is unreadable or missing, provide the nearest street address or cross street.
What if the streetlight is inside Knoxville city limits?
A: Streetlights located within the City of Knoxville proper are maintained directly by the city. You can report those via the City of Knoxville 311 Center or by calling 311 directly. For Knox County/HOA areas outside city limits, use the KUB Outage Form.
How long does it usually take for a light pole to be fixed after reporting?
Standard bulb or fixture repairs reported through KUB's Reporting Portal are typically processed within a few business days. Complex electrical issues or storm-related line damage may take longer depending on crew availability.